I always feel comfortable going in and can set my own routine every time I go in.
I've been trying to call the planet fitness in Grand Island for 2 days with no answer, last night for 3 hours over the course of 10:00 p.m. to 1:00 lady night, and this morning at 10:45.
Clean facility and equipment is great condition. Great value!
I called the Lincoln office to see if they knew for sure that the phone number for the Grand Island facility was correct, and they couldn't help me. Called this morning at 10 minutes to 11 didn't get an answer. I waited a few minutes and called back, and got a girl by the name of Jasmine. I asked her if they had staff overnight and she said yes, and when I explained to her that nobody answered the phone for 3 hours, She explained the overnight person sometimes forgets to take the phone with them when they're cleaning the gym. I told her that was not good customer service, or a good impression if somebody was intrested in asking or staff members a question since it states of they are open 24 hours a day. She rudely asked me "are you interested in joining or not, and I dont appreciate you talking about my staff badly". I said I wasn't talking badly about your staff I was telling you that it wasn't good customer service for somebody not to answer the phone for 3 hours. When I tried to explain to her that I wanted to join, you could tell she was also engaged in another conversation. When I asked for the owners name, she says they live in Wisconsin. I give Jasmine a 1 star for her lack of customer service and "nonchalant attitude" about fixing the problem of answering the phone. I will join, but only on the ratings other members have given about the facility!
I go there every chance I can, everything it's clean and new. It's a great place to exercise whenever you want because it's open 24/7.
Love it here! Very helpful staff who answer all your questions. The equipment is up to date. You can sanitize the machines as you go (they leave spray bottles on tables throughout gym). This location offers massage rooms, tanning, crossfit stations and everything else you need.
Planet Fitness is a US Gym based in Grand Island, Nebraska. Planet Fitness is located at 3535 W 13th St, Grand Island, NE 68803, USA.
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