They have no clue how customer service works and use cheap chinese parts. Don't take your phone to them unless you want to get it back with three other things broken on it.
Love the friendly and fast service and great deals, highly recommended.
I shattered my iPhone 6 and took it into iRepair to get it fixed. It looks like brand new. The staff was very helpful and it was done in a short amount of time. Highly recommend.
The guys there were great. I dropped my iphone off for them to fix it and was done within the hour. Look and works like new. Definitely worth the time and money instead of going through the phone company for a replacement.
I took my phone into this business after being referred by a friend to have my charging port replaced. I was told it would be done in an hour along with the cost and I was happy. I then went back and my phone had a different screen put on it along with a new charger port. I asked and they denied replacing the screen. I then said, “I know I had a deep scratch in my screen”.
The manager then proceeded to tell me he replaced it cause of damage they had caused. Ok, all fine and dandy. Now two weeks later my phone screen went completely black and no visible picture. I took it back in and they tried a new screen. I was told this was a problem when they did the initial repair. They had broken my back-light filter and it needs to be re-attached which they cannot do there. I asked, “will I be getting a loaner phone for the 2 WEEK repair process?” He informed me I would have to return tomorrow to speak with the manager.
So now I have been without a phone for 3 days. They do not seem to grasp the concept of customer service very well. I am terribly dissatisfied with how this whole experience is going. So please take this review and realize that this business is quite possibly the worst I have ever dealt with. There seems to be no trying to make the customer aware that they are sorry for having the issues I am having. These issues are caused by the less than par work they are doing to phones. So, if you would like to turn your phone into a paper weight I would recommend taking your phone to them.
Irepair Smartphones is a US Store based in Grand Island, Nebraska. Irepair Smartphones is located at 622 N Webb Rd, Grand Island, NE 68803, USA.
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